Hire A Party Bus for Your Next Celebration!
Terms & Conditions
By placing a booking with PPB Tours Pty Ltd ACN 674 231 719 t/as Prestige Party Buses ABN 17 674 231 719 (the Company) either through our website, via email, phone or any other means, the Customer acknowledges that they have read, understood and agree to accept these Terms and Conditions.
‘The Company’ includes PPB TOURS PTY LTD, its subsidiaries, brands or affiliates under which the company may trade, ‘the Customer’ or ‘you’ refers to the person and/or organisation making the booking and hiring the bus and ‘the Driver’ refers to the driver or drivers of the bus.
1. Application
These Standard Terms and Conditions shall apply whether the agreement is verbal or written and shall enter into force immediately upon the Customer accepting a booking with the Company. The Customer shall at all times remain solely responsible for the acts and/or omissions of the passengers permitted to travel with the Customer (whether directly or indirectly) and therefore any additional costs incurred by the Company during the performance of the contract shall be borne by the Customer irrespective of whether the Customer travels on the bus.
2. Pricing and Quotations
All prices are valid for a period of 14 days from the date of issue and are subject to bus availability. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and other relevant cost increases. We will notify you of any change to your booking price as soon as practicable and you can either accept or cancel your booking where we make such a change. Amendments to your original quote made by you (or subsequent booking) such as a change of bus size, extra kilometres, extra drop-offs or pick-ups may require us to provide you with a revised quotation and increase the price. Additional costs such as (but not limited to) the provision of, child restraints, tolls, airport parking fees etc may also affect your quote. Where an obvious error has occurred with the quoted/accepted price, we reserve the right to advise the customer of the error and provide an amended price for the journey and void the booking confirmed or accepted.
3. Deposit and Payment
When the Customer makes a booking you must pay a $500 non-refundable deposit. When you accept a booking or quote this forms a Booking Confirmation. All monies must be paid in full 7 days prior to the date of the bus hire unless expressly agreed by the Company in writing. You must comply with eh payment terms of any invoice issued by us to you. If any outstanding monies are due, the Company reserves the right to collect the monies due from the original credit/debit card used by or from the Customer at any time. The Customer also agrees that no chargeback will be raised to any credit/debit card issuing company with regards to the booking payment. Where you have not paid the booking price 72 hours prior to the booking date, the Company reserves the right to cancel the booking, and any monies paid will be forfeited to the Company. If payment has not been received in accordance with this clause, then the Company can no longer guarantee the quoted price and may be required to revise its quotation.
All bookings made using credit or debit cards will incur a processing fee, unless otherwise agreed by the Company in writing. In the event that a refund is due, please provide us with your BSB, account number and full account name to avoid further financial institution processing fees.
Booking Confirmations and Amendments
When the Customer makes a booking you must pay a $500 non-refundable deposit. When you accept a booking or quote this forms a Booking Confirmation. All monies must be paid in full 7 days prior to the date of the bus hire unless expressly agreed by the Company in writing. You must comply with eh payment terms of any invoice issued by us to you. If any outstanding monies are due, the Company reserves the right to collect the monies due from the original credit/debit card used by or from the Customer at any time. The Customer also agrees that no chargeback will be raised to any credit/debit card issuing company with regards to the booking payment. Where you have not paid the booking price 72 hours prior to the booking date, the Company reserves the right to cancel the booking, and any monies paid will be forfeited to the Company. If payment has not been received in accordance with this clause, then the Company can no longer guarantee the quoted price and may be required to revise its quotation.
All bookings made using credit or debit cards will incur a processing fee, unless otherwise agreed by the Company in writing. In the event that a refund is due, please provide us with your BSB, account number and full account name to avoid further financial institution processing fees.
5. Customer Service
The Company operates a customer feedback system to make sure that any service issues are dealt with promptly and trigger an improvement to the procedures used. Bookings are tracked at each stage of the process and written and telephone communications are recorded to assist with service improvement. A copy of the Company’s customer service procedure is available on request . Any complaints must be made in writing in a timely manner, the Company will be unable to accept any complaints or apply compensation for complaints received more than 30 days after the date of travel. Any remedies or compensatory measures offered (if any) by the Company are at the strict discretion of the Company. The Customer also agrees that in the event of a dispute arising from a booking, a charge back request will not be raised through the card issuer or bank.
6. Additional Charges and Surcharges
Unless it has been agreed otherwise in writing by us, the hire price will not include tickets, admission charges, ferries, road tolls or parking and these and any other extra charges not included in the Booking Confirmation will be the sole responsibility of the Customer unless otherwise agreed to in writing with the Company. The Company may make these arrangements, on request, on the Customer’s behalf and would do so acting as an agent for the Customer. This means that any terms and conditions applicable to that transaction by that supplier (i.e. those relating to payment, cancellation, refunds etc.) would be as binding on the Customer as if they had made these arrangements directly. This is available upon request to the Company and the Company will not enter into any arrangement on the Customer’s behalf until payment from the Customer to the Company has been made.
Despite anything else in these Terms and Conditions, should the Customer instruct the Driver to, or otherwise make changes to the Booking Confirmation and these changes incur additional costs and charges, either before or during the booking, the Customer accepts full liability for said charges.
7. Security Bonds
Due to the nature of some bookings, we will require a $1,000.00 security bond will be held to the Customer credit card and refunded 24hrs after the event if no damage or misplacements have occurred or Additional Charges have been incurred. These could include items such as overtime, changes to your itinerary, extra drops, additional cleaning fees required to clean mess or damage to the bus caused by you or your passengers. We may charge a security bond upfront or request to complete a credit card pre-authorisation for any additional charges you may incur. Any taxes or charges imposed by any Government or other authority which the Company is obliged to pay in order to fulfil the booking will normally be included in the quotation or confirmed booking price. However, if any Government imposed tax or charge is introduced or increased after the booking has been made and before the booking date, the Company will pass that cost onto you the Customer and the Customer will be obliged to pay it prior to the booking date. Failure to make such requested payment will be regarded as a cancellation by the Customer and subject to the provision of our cancellation clause below.
All security bonds are required at the time of booking and outlined in your booking confirmation.
8. Passenger Numbers & Behaviour
The bus supplied by the Company will take account of the amount of passengers specified at the booking time. The Customer must ensure they specify the correct information at the time of the booking and inform the Company as soon as possible if there are any changes. No new passengers are granted on the bus after the journey has commenced unless approved by the Company in writing.
All passengers must remain seated while the bus is in motion. Standing, dancing, or moving around while the bus is moving is not permitted.
All passengers must wear seatbelts where provided, and seatbelt use is mandatory by law.
Any form of reckless or dangerous behaviour, such as leaning out of windows or throwing objects from the bus, will not be tolerated and may result in the immediate termination of the booking at the Drivers or the Company’s sole discretion.
Photos and videos taken by the Company on the bus will be published on our website and social media. You must advise us if you do not wish this to occur prior, during or by the following week of the booking.
9. Cancellation by Customer
All cancellations must be made in writing. Should the Customer wish to cancel a booking where the Customer has paid in either full or part for the booking the following refund terms shall apply:
Any cancellation requests must be acknowledged by us via reply email from one of our representatives. You must email your cancellation request through and ensure that you receive a reply email from us confirming that your journey is cancelled. We will accept no responsibility for cancellation requests made via phone, message service or email that has not been acknowledged by the Company.
Cancellations made less than 72 hours before the booking date for any reason will forfeit 100% of the booking fee.
Cancellations made less than 7 days but more than 72 hours hours before the booking date for any reason will forfeit 50% of the booking fee.
Full refunds are available for cancellations made more than 7 days prior to the booking date.
10. Cancellation by the Company
In the event that the Company is unable to provide a bus to meet all or part of the Customer’s booked requirements due to reasons of emergency, bus unavailability, or other reason, the Company will take all reasonable measures to provide a replacement or alternative solution. If this is not possible, the Company retains the right to return all monies paid and, without liability, cancel the booking providing the Customer with as much notice as possible. In such circumstance the Company shall have no liability for any inconvenience or loss incurred by the Customer and their passengers and will not be liable for any direct or consequential loss howsoever arising. It is strongly recommended that the Customer should consider insuring against this risk.
11. Force Majeure
Neither party shall be liable in damages or have the right to terminate these Terms and Conditions for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its reasonable control including, but not limited to Acts of God, Government restrictions or orders, pandemics, wars, insurrections, strikes, including, without limitation, failure of suppliers, subcontractors, and carriers, bad weather, and/or any other cause beyond the reasonable control of the party whose performance is affected to substantially meet its performance obligations under these Terms and Conditions.
12. Use of the Bus
The bus is fitted with CCTV surveillance cameras for insurance and legal purposes. By entering the bus the Customer and passengers agree to such surveillance of them during the booking.
The Customer cannot assume the use of the bus between outward and return journeys nor will the bus remain at the destination for the Customer’s sole use unless this has been expressly agreed in writing by the Company. The Company reserves the right to levy additional charges for timings or mileage over and above the original agreement on a pro rata basis as confirmed to the Customer at the time of booking. The Customer hereby acknowledges that no property may be left on the bus unless specifically agreed with the Company. Should the Customer be late for any pickup as set out in the Booking Confirmation the Customer will be liable for any additional costs incurred by the Company in providing the Service including, without limitation, the costs of obtaining a replacement bus if the original becomes unavailable, and obtaining additional Drivers. Overtime charges:
If the actual departure time is made within 10 minutes of the scheduled/confirmed pickup time no overtime charges will be levied.
Any departures that take place 10 minutes or later than the scheduled/confirmed pickup time overtime charges may be levied (from the scheduled/confirmed pickup time) at the following rates of $41.25 inc GST ($165 inc GST per hour) per 15 mins
It is NOT the responsibility of the driver or Company to inform or warn you or your group of any impending charges including overtime, damage, or extra kilometres, etc, regardless of the circumstances on the day of your journey. It is your responsibility to manage your group’s requirements on the day and be aware of any extra charges that could be incurred.
For the avoidance of doubt a Driver will wait for a maximum of 30 minutes from the scheduled time of pick up or such shorter period as may be determined by the Driver that will adversely affect his/her Driver’s hours. Should the Customer not have arrived for pick up within this period the Company shall be relieved of any obligation to provide the Service and shall have no liability to the Customer for any costs incurred by the Customer in completing their journey.
If there are extensive delays to the departure times cause by the Customer, the Company cannot guarantee that it will be able to fulfill the booking.
13. Change of Bus
The Company reserves the right to subcontract to another operator to perform the hire or to supply replacement bus with the same number of seats. In the event that a bus of differing specification is supplied, the Company’s liability will be limited to the value of the specific journey within the booking. If for operational reasons the Company is compelled to supply a larger bus than required this will be at no extra charge (unless the number of passengers is increased from the original booking).
14. Route
Unless the Customer has advised of a particular route and specified it at the time of booking, the route taken will be entirely at the discretion of the Company or Driver according to road, traffic and weather conditions at the time of travel. The bus will depart at the times agreed by the Customer at the time of the Booking Confirmation; no price discount shall be given if the route chosen is not actually the shortest. All pick-up and drop-off locations and routes of travel must be 1) legal points for embarkation and disembarkation and 2) suitable for the bus utilised. Where that is not the case, the driver will advise the client of the nearest pick-up or drop-off location that meets this requirement, or take the route of travel required to meet this requirement. Stops will be made at suitable points to satisfy legal requirements regarding breaks and rest for Drivers. It is the Customers’ responsibility to account for all passengers at those times. The Company cannot accept liability for any losses incurred by passengers who fail to adhere to the Customers’ instructions. Any changes requested to the route by the Customer shall be at the Driver’s sole discretion and the Driver may charge an additional fee if additional drop-off points are requested and agreed by the Driver.
15. Breakdown or Delay
The Company may give advice on journey times in good faith, but cannot guarantee that the journey is completed by a specific time and cannot accept any responsibility or liability whatsoever for traffic congestion, road accidents, adverse weather conditions, Force Majeure events, compliance with requests of the police, customs or other government officials and security services or other matters outside its reasonable control and will not be liable for any inconvenience or loss incurred by the Customer caused by a breakdown of the bus or unforeseen delay that occurs en-route to pick up the Customer or en-route to the booking destination. It is strongly recommended that the Customer should consider insuring against this risk if journey times are particularly crucial, for example for the commencement of an event.
16. Driver’s Hours
Driver’s Hours (Fatigue management) and rest periods are strictly regulated by Australian state and federal government law and the Customer accepts responsibility for timings agreed at confirmation of booking. The Customer accepts that neither they nor their passengers shall delay or interrupt the journey in such a way as to cause the Driver to breach Driver’s Hours regulations and must adhere strictly to all collection times contained in the Booking Confirmation. If any breach is likely to occur the Customer agrees to pay any additional costs incurred. If delays occur for whatever reason, the Company may take whatever action is deemed necessary in order to comply with the law. Where delays do occur, the Company cannot be held responsible for any losses arising as a result of those delays or non-performance of the services unless they are due solely to the negligence of the Company.
17. Property & Baggage
The bus are subject to statutory safety restrictions on the carriage of luggage, property and substances and the Company and the Driver have sole authority to decide whether the property is suitable to be carried on that bus or not. Weapons or sharp objects will not be permitted on board.
When making a booking it is important for the passengers to specify their proposed needs, and for you to discuss them with us. We will advise you of feasibility, and work out a solution with you.
Whilst the Company will take all reasonable care with the Customer’s passenger’s property it cannot accept liability for any damage to, or loss of that property being carried on the bus and the Company strongly recommends that no valuables should be left on the bus at any time, even if that bus is locked. Nor can the Company accept responsibility for any loss of or damage to property left on the bus after hire. Property found on the bus after hire will be held at the Company premises for a maximum period of 30 days. It is the Customers’ or the passenger’s responsibility to collect the property and any costs incurred to collect the property are to be borne by the Customer or passenger. Property is to be collected at a time agreed by the Company and the Customer or passenger.
18. Passenger Conduct
The Company reserves the right to charge for damage to any bus made by the Customer and/or the passengers. Monies will be collected from the Customer.
It is incumbent upon the Customer and the Customer’s party to behave in a proper manner for the duration of their journey. The Driver is responsible for the safety of the bus and as such may refuse to allow a passenger or passengers to board the bus or eject them from the bus if, in their sole discretion, they consider them unfit to travel for whatever reason (for example, being intoxicated, aggressive or abusive behaviour). The Driver may refuse to continue a journey if, in their sole discretion, they considers any passenger to behave in such a way as may compromise the safety of other persons, the contents of the bus or the bus itself. In such event, at the Driver’s sole discretion, the journey may continue once the passenger or passengers have been removed from the bus, but should passenger conduct result in summary termination of the journey, the Company reserves the right to cancel any other parts of a booking, and in such circumstances the forfeiture of any monies paid, and no claims for compensation or refund in either whole or part shall be entertained. Any damage caused to the bus by the Customer or any of the passengers shall be the responsibility of the Customer and the Customer shall be liable for all costs related thereto.
19. Alcohol, Tobacco or Drug Consumption
The Company promotes responsible alcohol consumption. Passengers are welcome to bring their own alcoholic beverages, but excessive drinking, unruly behaviour, or any actions that compromise the safety of passengers or staff will not be tolerated.
No alcohol will be provided by the Company.
Alcohol consumption is only permitted by those of legal drinking age (18+). You may be asked to provide ID to verify your age.
Smoking, including electronic cigarettes and vapes, is strictly prohibited on all Company buses at all times. This is to ensure the comfort and safety of all passengers.
The possession or use of illegal drugs or substances is strictly prohibited on the bus. Any passengers found in possession of illegal substances will have their booking terminated immediately, and authorities will be contacted if necessary.
In the event of excessive intoxication or unsafe behaviour, the driver reserves the right to stop the bus and take necessary action, which may include ending the event early without refund. No glass products are allowed in the bus at any time.
Non-compliance with a Driver’s request for passengers to refrain from drinking alcohol, the smoking of tobacco or consumption of illegal substances may result in immediate cancellation of the booking by the Company, cancellation of any other parts of a booking and, in such circumstances, the Customer shall remain liable for any sums due under these Terms and Conditions and the Company shall have no liability to the Customer or passengers and no refunds shall be provided.
20. Limitation of liability
Subject to the remaining provisions of this clause, the Company’s liability to the Customer under or in connection with these Terms and Conditions and delivery of the Service, for all and any direct loss or damage arising from any one incident or series of connected incidents is limited to the booking value (excluding any additional Charges arising by way of these terms and conditions.) Neither the Company nor the Customer excludes or restricts in any way its liability under or in connection with these Terms and Conditions for death or personal injury caused by its negligence or to any extent not permitted by law. The Company shall not be liable to the Customer (whether in contract, tort, under statute, for misrepresentation or otherwise including in each case negligence) and whether or not the Customer was advised in advance of the possibility of such loss or damage, for:
(a) any of the following types of loss or damage whether direct, indirect or consequential howsoever arising under or in connection with these Terms and Conditions or any part of it: loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of business, wasted expenditure, loss from business interruption, loss or destruction of data, loss of contracts, loss from expenditure of time by managers and employees, liability to third parties, pecuniary losses arising from goodwill, or loss of or damage to goodwill, loss of friendship or poor customer service; or
(b) any indirect or consequential losses whatsoever. Nothing in this clause or in these Terms and Conditions excludes or limits the Customer’s liability to pay (without set off) the charges or any Additional Charges
21. Animals
No animals are permitted to be carried on any bus booked under the terms of these Terms and Conditions, unless specific permission has been obtained in writing from the Company.
22. Enforceability
If any provision or term of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.
23. Governing Law
These terms and Conditions together with any Booking Confirmation shall be subject to and construed in accordance with the laws of NSW. The parties hereby agree to submit to the exclusive jurisdiction of the courts of NSW.
24. Website
The Company makes available information, materials, and products on its website partybusportmaquarie.com.au , subject to these terms and conditions. By accessing the Website, you agree to the terms and conditions. The Company reserves the right to change these terms and conditions from time to time at its sole discretion. Except as specifically permitted by the Company, no portion of the information on this website may be reproduced or manipulated or interfered with in any form or by any means without the prior written permission from The Company.
25. Warranties and Disclaimers
Except as expressly provided otherwise in an agreement between you and The Company, all information, designs and material on this website are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company assumes no responsibility for errors or omissions in the information or software or other documents which are referenced by or linked to this website. References to third parties, their services and products, are provided “as is” without warranty of any kind, either express or implied. In no event shall The Company be liable for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. This website could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this website. The Company may make improvements and/or changes in the product(s) and/or the program(s) described in this website at any time.
26. Feedback; Confidential Information; Privacy; Security
Please note that, with the exception of credit card numbers and booking details, The Company does not want to receive confidential or proprietary information from you through our website. Any non-personal information or material sent to The Company will be deemed NOT to be confidential. By sending The Company any non-personal information or material, you grant The Company an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that The Company is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. To learn more about how The Company protects your personal information, such as your name and address, please refer to our online privacy statement.
27. Intellectual Property
The trademarks, logos, intellectual property, brand, commercial know how and service marks (“IP”) displayed on this website or delivered through our services are the property of The Company or other third parties. You are not permitted to use the IP without the prior written consent of The Company or such third party which may own the IP.
By booking with Prestige Party Buses, you agree to abide by these terms and conditions. We look forward to making your event both safe and memorable!
1. Offensive and Disorderly Behaviour
Offensive, aggressive, or disorderly behaviour toward the driver, staff members, or guests will not be tolerated. This will result in immediate termination of the service without a refund.
Appropriate conduct will be outlined by PPB Tours staff members upon arrival.
2. Alcohol and Drugs
Alcohol will not be sold on the bus, but you are welcome to bring your own.
Underage drinking is strictly prohibited.
We reserve the right to refuse entry to anyone who is heavily intoxicated or under the influence of drugs. If necessary, we will remove intoxicated individuals and place them in a taxi at their own expense.
The possession or use of illicit drugs is strictly prohibited on the bus.
We reserve the right to terminate the service if any drug or alcohol-related issues arise.
3. Smoking
Smoking, including electronic cigarettes and vapes, is not permitted on board.
4. Weapons and Sharp Objects
Weapons or sharp objects are not allowed on board for the safety of all passengers.
5. Conduct and Safety
Passengers must remain seated while the bus is in motion. Seatbelt use is mandatory where provided.
The bus is fitted with CCTV surveillance cameras for insurance and legal purposes. We reserve the right to review footage in case of damage or injury.
Violence or dangerous behaviour will result in immediate removal from the bus, and the police will be contacted. The service will terminate without exception, and no refunds will be given.
6. Damages and Cleaning Fees
Passengers are responsible for any damage caused to the bus. Deliberate or malicious damage to equipment or fittings will be quoted and charged for repair or replacement.
A minimum fee of $1000 will be charged for seat damage and deducted from the bond. If repairs exceed this amount, an additional invoice will be issued.
A $500 fee will be applied for any instances of vomiting, urination, or defecation on the bus.
A $200 cleaning fee will be applied for excessive drink spillage or removal of chewing gum.
7. Personal Items and Liability
We are not responsible for the loss or damage of personal items.
We are not liable for injuries incurred due to careless or inappropriate behaviour on the bus.
We are not responsible for unforeseen traffic or street access conditions that cause delays in arrival or service.
8. Booking, Cancellation, and Refund Policies
A non-refundable deposit of $500 is required at the time of booking.
The full payment must be made 1 week before the event. The event will not proceed if the balance is unpaid.
Cancellations made with less than 7 days’ notice will incur a charge of 50% of the total cost. Cancellations made with less than 48 hours’ notice will incur the full cost.
Rescheduling may be permitted with more than 14 days’ notice, subject to availability within the next 6 months.
In the event that the bus breaks down, 80% of the payment will be refunded, or the event can be rescheduled.
9. Bond and Refunds
A bond of $1000 will be held on a credit card and refunded 24 hours after the event if no damage or misplacements have occurred.
10. Event Documentation
Photos and videos taken during your event may be published on our website and social media. Please advise us prior to or during the event, or within the following week if you do not wish for these to be shared.
11. Additional Terms
The pickup location must be suitable for a 9-metre bus to access.
Additional guests will not be permitted once the service has commenced.
Entry to venues is at the discretion of venue staff and is subject to normal entry requirements.
By booking with Prestige Party Buses, you agree to abide by these terms and conditions. We look forward to making your event both safe and memorable!
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Book Your Next Party Bus Experience!
Looking to create your own unforgettable celebration? Whether it’s an engagement, a hen’s night, or a special birthday, Prestige Party Buses has you covered. We’ll work with you to customise your event, ensuring you and your guests have the time of your lives. Contact us today to book your Port Macquarie Party Bus experience!
Get in touch
If you have a question and would prefer to speak directly to our team, we would love to hear from you.
0489 070 040
Innes Lake, Innes Lake NSW 2444
By Appointment
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